Complainers from Every Country

Here's another story about the two Venezualan women I mentioned in the last post. Originally, the reservation was for just one, the younger woman (the daughter), Sophia. Her four night reservation was for our smallest room, which is cozy, but a fine size for one person. It has a double bed and is on the third floor. We don't have an elevator.

When Sophia checks in on Friday, her mother is with her (to our surprise). She explains that her mother, Gordana, decided to come with her, and can they switch to another room? It's Labor Day weekend. We're totally booked except for the last night of their stay. I offer to move them for that last night, but they say no because it's a more expensive room.

I served breakfast to them Monday morning and asked how their stay had been so far. Sophia says it's been fine, but Gordana complains about the room size and the stairs. I remind her that we do have our ground-level room (a larger room) available for that night, and we would be happy to switch them if she would like. She declines, again.

The next morning we notice a note in the guest book: "Unfortunately, I was not able to enjoy my four night stay because of the very uncomfortable, very small room in the loft." In pen. Not that it would really be ethical to erase it if we could, but still.

Some people just love to complain.